| It is very important that buyers can see that you are a | | | | Remember some buyers also sell and so may like to |
| trustworthy seller. The first thing that they will look for | | | | reuse the packaging themselves. |
| is your feedback. I would suggest that you buy a few | | | | When charging for postage make sure that you do |
| things from eBay before selling anything. This will not | | | | not overcharge. It is against eBay's rules to do so, is |
| only increase your feedback (as alot of buyers are put | | | | annoying to buyers and will certainly encourage |
| off by zero feedback) but allow you to get used to | | | | negative comments and spoil your reputation. I do not |
| how eBay works and investigate how other sellers do | | | | think it is unreasonable to charge between 25p and |
| things. The quicker that you can build up your | | | | 50p for packaging. |
| feedback the better, as you will find that you can | | | | Make sure that your parcels are as professional |
| charge higher prices once potential customers can see | | | | looking as possible but add a personal touch. I put the |
| that you are trustworthy. It is best to list some less | | | | addresses on a label but hand write it, but have an |
| valuable items first, as once your feedback is over 10 | | | | address stamp for the return address. I put in a |
| people will be happier to buy from you. | | | | professionally printed compliment slip but handwrite a |
| Another way to build up trust is to make sure that you | | | | freindly message on it. |
| respond promptly to customer enquiries. I will often | | | | Lastly make sure that you deal with any complaints |
| send an enquiry to a seller just to find out how quickly | | | | politely. Remember that if you are a business every |
| they respond so that I get an idea of how efficient | | | | customer is entitled to return their items even if they |
| they are. Also make sure that your responses are as | | | | are not faulty. Make sure that you make it clear to |
| helpful and polite as possible without being pushy. | | | | customers how to do this within your terms and |
| Make sure that once your item sells that you send out | | | | conditions. If an item has been damaged in the post it is |
| an invoice as soon as possible. This will not only show | | | | up to the sender to claim compensation from the post |
| that you are efficient but also means that the buyer is | | | | office. Therefore you need to agree with the |
| more likely to pay more quickly, which is always good | | | | customer whether they want to return the item to you |
| for any seller! | | | | and get a full refund or send you a photograph of the |
| Once you receive the payment, send out the item as | | | | damage and get a partial refund. Once you have |
| soon as possible and in new packaging. It is best to | | | | sorted this out then claim compensation from the royal |
| buy packaging in bulk so that you can get it more | | | | mail. I always make sure I apoloise if items do not |
| cheaply but remember that you can add the cost of it | | | | arrive or are damaged. It is not my fault but it makes |
| into your postage charge. I find that my customers | | | | the customer feel much better! |
| would rather pay a little more and get good packaging. | | | | |